FAQ
General
Section titled “General”What is Eazip?
Section titled “What is Eazip?”Eazip is an API service that converts multiple remote files into a single ZIP file. It’s perfect for:
- Archiving web content
- Batch downloading files
- Creating backups
- Data collection pipelines
How does it work?
Section titled “How does it work?”- Send a
filesarray to our API - We download all files in parallel
- Files are packaged into a ZIP
- You get a download link
What file types are supported?
Section titled “What file types are supported?”Eazip can download any publicly accessible URL. Common use cases include:
- Documents (PDF, DOCX, etc.)
- Images (PNG, JPG, SVG, etc.)
- Data files (JSON, CSV, XML, etc.)
- Any other downloadable content
Pricing
Section titled “Pricing”Is there a free tier?
Section titled “Is there a free tier?”Yes! The free tier includes:
- Up to 100 files per job
- Max 2 GB per ZIP file
- 60 GB-day/month of storage (included free)
- 24-hour file retention
How does Pro pricing work?
Section titled “How does Pro pricing work?”Pro is currently $9/month and includes:
- Unlimited jobs
- Up to 5,000 files per job
- Max 50 GB per ZIP file
- 60 GB-day/month of storage included (overage billed at $0.0007/GB-day)
- Custom retention up to 60 days
- Priority support
What about storage costs?
Section titled “What about storage costs?”Both plans include 60 GB-day/month of storage at no extra cost. Overage beyond the free quota is billed at $0.0007/GB-day on both plans. Free plan users can enable usage billing by registering a credit card — no need to upgrade to Pro just for extra storage.
What happens when I exceed the free storage quota?
Section titled “What happens when I exceed the free storage quota?”If you haven’t registered a credit card, new job creation is blocked once you exceed 60 GB-day/month. To continue creating jobs, you can enable usage billing by adding a credit card. Once enabled, overage is billed at $0.0007/GB-day with no monthly fee.
How does usage billing work on the Free plan?
Section titled “How does usage billing work on the Free plan?”When you enable usage billing on the Free plan, a $0/month subscription is created with Stripe. You keep all Free plan limits (2 GB/job, 100 files, 24-hour retention) but can exceed the 60 GB-day/month storage quota. Overage is charged at $0.0007/GB-day — you only pay for what you use beyond the free quota.
Can I upgrade from Free with usage billing to Pro?
Section titled “Can I upgrade from Free with usage billing to Pro?”Yes. If you already have a credit card on file, upgrading to Pro is seamless — your subscription is updated in place and your usage billing carries over. If you don’t have a card registered yet, you’ll go through the standard Stripe Checkout flow during upgrade.
Technical
Section titled “Technical”What’s the maximum number of files per job?
Section titled “What’s the maximum number of files per job?”- Free: 100 files
- Pro: 5,000 files
Need more? Contact us for enterprise plans.
How long are ZIP files stored?
Section titled “How long are ZIP files stored?”By default, ZIP files are stored for 24 hours. Pro users can customize retention up to 60 days.
What happens if a file URL fails to download?
Section titled “What happens if a file URL fails to download?”By default (fail_on_url_error: true), the job fails immediately when any file URL cannot be fetched. If you set fail_on_url_error to false, the job continues with the remaining files and failed URLs are reported in the job status with error details.
Is there a file size limit?
Section titled “Is there a file size limit?”Total ZIP size is limited to 2 GB on the Free plan and 50 GB on the Pro plan. There is no per-file size limit beyond the total ZIP size constraint.
Can I control filenames inside the ZIP?
Section titled “Can I control filenames inside the ZIP?”Yes. Each entry in the files array can include an optional filename. If omitted, Eazip derives the filename from the source URL and response metadata.
Do you support authentication for URLs?
Section titled “Do you support authentication for URLs?”Currently, only publicly accessible URLs are supported. Authenticated URL support is on our roadmap.
Security
Section titled “Security”How are my files secured?
Section titled “How are my files secured?”- All transfers use HTTPS
- Download URLs are signed and expire
- Files are automatically deleted after retention period
- We don’t access or analyze your file contents
Where is data stored?
Section titled “Where is data stored?”Data is stored on Cloudflare’s global network, ensuring fast access worldwide and compliance with data protection regulations.
Can I delete my data immediately?
Section titled “Can I delete my data immediately?”There is no documented self-serve delete endpoint today. ZIP files are automatically deleted after the retention period expires.
Support
Section titled “Support”How do I get help?
Section titled “How do I get help?”- Documentation: You’re reading it!
- Email: [email protected]
- Pro users: Priority support with faster response times
I found a bug. How do I report it?
Section titled “I found a bug. How do I report it?”Please email [email protected] with:
- What you expected to happen
- What actually happened
- Steps to reproduce
- Any error messages
Do you have an SLA?
Section titled “Do you have an SLA?”We do not currently publish a formal SLA in the public docs or terms.